Improving Hourly Scheduling

Improving Hourly Scheduling Promoting stability and flexibility

For store and other hourly employees, scheduling practices can affect daily routines and the ability to meet family obligations. We're working to develop more stable, flexible scheduling that responds to our employees' needs and makes our business stronger. 

Over the past year, each of our brands has evaluated their scheduling practices to determine where we may be able to improve scheduling stability and flexibility for our hourly store employees, while continuing to drive productivity in stores.

We launched a pilot program with U.C. Hastings’ College of Worklife Law in 2014 to design and assess practices for improving scheduling stability and productivity. The pilot tests a new scheduling system that gives hourly employees more stable hours and greater control over their schedules. The project also aims to evaluate the business impact on stores’ turnover, absenteeism and productivity.

Components of the pilot program include:

  • Building more advance notice into schedules
  • Experimenting with different approaches (e.g., testing fixed hours or shifts)
  • Developing technology that empowers store associates to swap shifts

During the summer of 2015, the heads of our stores announced a shared commitment to eliminate the use of on-call shifts across our global organization. All five of our brands aligned on a complete phase-out of on-call scheduling by the end of September 2015.

Additionally, each of our brands committed to improving their scheduling policies to provide their store employees with at least 10 to 14 days of advance notice. All Gap Inc. brands plan to phase in advanced schedules by early 2016.